1. The Estimate
During the Estimate Process your vehicle will be inspected and all visible damage will be noted and considered. Based on the results of our inspection an estimate will be provided that determines the cost of repairs. However, it is not unusual for hidden damage to exist that cannot be seen until after the vehicle is disassembled.
2. Insurance Approval
If the repairs are over a set amount (determined by the insurance company), they may send out an appraiser.
3. Ordering the Parts
The parts needed to repair your vehicle are now ordered and their availability is determined. In the event that it is necessary to special order a part it will be obtained as quickly as possible. Even though most of the parts needed may arrive very quickly the repair cannot begin until all of the structural parts have arrived.
It is during the disassembly stage that any hidden damages are frequently revealed, and inner structure repairs are determined. As a result it is often necessary to schedule insurance re-inspection, and order additional parts.
5. Structural Repair
During the structure repair process the vehicle body is returned back to the factory specification. Great attention is placed on monitoring all phases of the repair process. Keene Auto Body has two Chief E-Z Liner S21 frame machines to cover all these needs.
6. Body Repair
During the process of body repair all exterior panels, and all metal finishing that may be required is completed. Following this process the vehicle will advance to the paint preparations area.
An extremely important step in the refinishing process of every vehicle is paint preparation. All panels involved in the repair are prepared for paint, then primed and sealed using BASF refinish products to assure good adhesion when the final top color and clear coats of paint are applied.
During the reassembly process the final moldings and detail pieces are put back on the vehicle. All the vehicle's systems are checked during this process. It is during this point that the vehicle is almost completed and ready for delivery.
It is our policy to wash and clean the exterior and interior of your vehicle. The vehicle will also be road tested to ensure that everything is working properly. A final inspection will then be made to assure that the vehicle is restored to its pre-accident condition.
10. Work Completed
Vehicle delivery is the final step in the repair process. The bill is explained to our customer and the final paperwork is completed. Our customer drives away in the vehicle that has been restored to its pre-accident condition.